Dear US Customer,

We are doing our best to navigate the COVID-19 outbreak by protecting our staff and our customers. We understand you may have concerns during these uncertain times and hope the information below answers your questions.

CUSTOMER SERVICE:
Due to the COVID-19 crisis, our customer service team is now working remotely between the hours of Monday-Thursday 9am-2pm EST. They can be reached at customerservice@gerarddarel.com.

RETURNS:
During this unprecedented time and due to government stay-at-home orders, we understand the need for the flexibility of extended returns. We have extended our return policy for full-priced items purchased after January 15th. Full-priced items purchased after that date are eligible to be returned until June 15th. SALE items are FINAL SALE and can not be returned.

Please note we are experiencing delays in the processing of returns, but are doing our best to process in a timely manner.



Thank you again for your understanding, patience, and support during these difficult times. We wish you and your loved ones health and safety.

Best,
The GERARD DAREL Team

customerservice@gerarddarel.com

Dear US Customer,

We are doing our best to navigate the COVID-19 outbreak by protecting our staff and our customers. We understand you may have concerns during these uncertain times and hope the information below answers your questions.

CUSTOMER SERVICE:
Due to the COVID-19 crisis, our customer service team is now working remotely between the hours of Monday-Thursday 9am-2pm EST. They can be reached at customerservice@gerarddarel.com.

RETURNS:
During this unprecedented time and due to government stay-at-home orders, we understand the need for the flexibility of extended returns. We have extended our return policy for full-priced items purchased after January 15th. Full-priced items purchased after that date are eligible to be returned until June 1st. SALE items are FINAL SALE and can not be returned.

Please note we are experiencing delays in the processing of returns, but are doing our best to process in a timely manner.


Thank you again for your understanding, patience, and support during these difficult times. We wish you and your loved ones health and safety.

Best,
The GERARD DAREL Team

customerservice@gerarddarel.com